FAQ's

I am a Privy account holder and should get the Kotak Moneywatch Platinum access but I don't see the account being upgraded to platinum level. How do I get it?

In order to avail this offer you will have to configure please ensure that the following are done:

  • You have configured a Kotak relationship account (Bank/ credit card/ mutual fund/ equity/ insurance etc.) in an auto-update mode
  • You have to log in on a regular basis and auto-update your Kotak account, as this will help us to upgrade you when your CRN matches the CRN in our database.
  • If after 30 days also your account is not upgraded, please contact Kotak Mahindra Bank to see why your CRN is not included in the list eligible for this Platinum subscription.

I've opened a new Kotak JIFI account. Kotak has offered me a 1-year-free Kotak Moneywatch subscription but after I login I see a message that the subscription is free ONLY for 30 days. Am I missing something?

In order to avail one year PLATINUM subscription for FREE offer please ensure that the following are done:

  • You have configured a Kotak relationship account (Bank/ credit card/ mutual fund/ equity/ insurance etc.) in an auto-update mode
  • You have to log in on a regular basis and auto-update your Kotak account, as this will help us to upgrade you when your CRN matches the CRN in our database.
  • If after 30 days also your account is not upgraded, please contact Kotak Mahindra Bank to see why your CRN is not included in the list eligible for this Platinum subscription.

Is this trial period of 30 days inclusive or exclusive of the 1 year free platinum subscription provided by Kotak bank?

The 30 day free platinum subscription is inclusive of one year free subscription offered by Kotak.

I am not able to make an online payment. Is there any other mode of payment?

Yes, you can do a bank transfer using the following details:
Bankers Name: Kotak Mahindra Bank
Branch name: Koramangala, Bangalore
Account #: 8711232369
IFSC: KKBK0000424

Note: If you are doing a bank transfer, please remember to do these 2 things:

  • Enter your Kotak Money Watch login email id in the description or remarks section and in addition; 
  • Send us an email with from your registered email id to This email address is being protected from spambots. You need JavaScript enabled to view it. detailing the transaction details.

Where shall I get the user manual?

Please use this link to launch the user manual
http://www.perfios.com/oum

Do you have telephonic/ online chat Support?

We will have telephonic/chat support in the future but for now we will do our best to streamline and respond via email efficiently. So, if you have any query or any issue, do email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Can I change my Login Email id?

Yes. To change your existing email id, you will have to send us an email requesting the same from your new email id. Please provide the registered email-id in the cc field and also in the message body. We shall update your email id once we receive an email from you.

I have registered with Kotak Moneywatch but have not got an activation email yet. What shall I do?

Please check your junk/spam folder. If you still do not find it, please write to This email address is being protected from spambots. You need JavaScript enabled to view it. from your registered email id.

What happens to KMW jifi free platinum account after 1 year? Do I need to pay to continue the subscription?

For all Jifi account holders, the account will be converted to a basic version (Free Forever Plan). You can choose to continue using the Platinum plan or shift to a Gold plan by paying the annual subscription fees as detailed here > https://www.kotakmoneywatch.com/pricing.html

What happens to my Platinum account that I have got free of cost for being a Privy client, next year? Do I need to pay to continue the subscription?

For all Privy customers who got their accounts upgraded to Platinum, free of cost, Kotak Mahindra Bank takes a decision to renew or not to renew the subscription.

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